CTBC ONLINE TERMS AND CONDITION

This Service Agreement lays down the Terms and Conditions concerning the use of CTBC Bank (Philippines) Corp.’s NetBanking Facility. The NetBanking Facility is an internet Banking and mobile Banking platform of CTBC Bank (Philippines) Corp. By using this online facility, I agree to be bound by the following terms and conditions:

1. DEFINITION OF TERMS
Terms "I", "me", "my", "mine", "User" refer to the Client who is registered or will be enrolling in the NetBanking Facility. "Bank", "our" and "we" refer to CTBC Bank Philippines Corporation or "CTBC Bank". "Facility" refers to NetBanking Facility. "Username" or "Login ID" is a unique name registered by the User to access the NetBanking Facility. "Password" means the personalized code created by the registered user and is used in concurrence with the Username to allow access to the Facility. "One Time PIN" or "OTP" is a one-time Personal Identification Number (PIN) sent to the enrollee/ user either through his/her nominated mobile number.

2. ACCESS TO CTBC BANK NETBANKING FACILITY
2.1 I understand that I can register to the Facility via online, offline or through my Business Center of Account.
2.2 I understand that my registration is still subject to the Bank's approval, hence submission of the duly filled out Registration Form does not automatically qualify me to access and use the Facility. I further acknowledge that prior approval of my application is necessary before I can access the Facility. I understand that I will receive the Bank’s approval of my application via email notification.
2.3 I understand that the Bank reserves the right to decline my registration to the Facility for reasons including, but not limited to, inaccurate or incomplete information, incorrect account number, outdated and/or inoperative mobile number/s and/or email address, which the Bank is not obliged to inform or notify me about.
2.4 I further agree that I am required to nominate any of my CTBC Bank account/s in the Facility and that all my other accounts will be automatically registered by the Bank in the Facility without the need to seek further authorization or consent on my part.
2.5 I understand that I can only access the Facility when I have connection to the internet. However, at certain times, some or all of services of the Facility may not be available due to system maintenance or system downtime.
2.5.1 I understand that if I register via offline mode, I am required to fill out and sign the NetBanking Offline Registration Form (Annex A).

3. USERNAME AND PASSWORDS
3.1 I acknowledge that my NetBanking login credentials (username and password) are unique to me and I agree to keep them confidential at all times. Hence, I agree that I am responsible for the confidentiality of such information.
3.2 It is my sole responsibility to change my password/s from time to time or as may be necessary. I further agree to immediately inform the Bank through its 24/7 Customer Care Hotline at 840 1234 (Metro Manila); 1 800 10 840 1234 (toll-free from other provinces through PLDT); or email [email protected] if I notice any unusual/unauthorized transactions/access.
3.3 I agree to assume full responsibility for all transactions made in my account/s through the use of my username and password.
3.4 I agree that all transactions on my NetBanking account emanates from me. For enrolled joint “and/or” accounts, I also agree and understand that all transactions done by me through the use of NetBanking are done with the consent of all of my co-depositor/s.
3.5 The Bank shall not be liable for acting in accordance with or based on the Facility requests through my NetBanking account.

4. NETBANKING FACILITY SERVICES
I understand that some of the services I can access via the Facility are the following:

4.1 Account Balance Inquiry and Account Statement/History Access
This service will allow me to view balances of my deposit/s, prepaid, loan/s, and investment account/s and inquire my previous transactions.

4.2 Bills Payment
This service is a debit arrangement from any eligible registered/nominated account/s and credit to a nominated biller. I may choose to pay nominated biller/s one-time or on a recurring basis and I understand that I can pay various bills at the same time subject to the following conditions:

I understand that I should register biller(s) or payee(s) for whom I wish to make payments to be able to use this Facility.
I understand that I should ensure that my account is adequately funded prior to doing my bills payment/s, otherwise, the system will reject the transaction. Only cleared and withdrawal balances of my registered/nominated account(s) shall be available for payment.
I understand that the Bank follows a 10:00PM cut-off time on a daily basis and payment/s made beyond the said cut-off period, on weekends, and holidays (including Banking holiday/s) will be considered as next Banking day’s transaction. Posting of necessary changes to my account will be implemented if I made transactions before the cut-off.
I am aware that payment/s made to the identified biller/s will be credited to them two to three (2 to 3) business days after payment/s was/were made.
Any identified discrepancy between the billing amount and paid amount shall be resolved between me and the payee/biller. The Bank shall not be held responsible for any such discrepancy. Any request for refund shall be directed to the payee/biller.
The Bank is authorized to disclose to any of the payee/biller and/or individuals any information pertaining to my account/s as may be necessary for the implementation of the bills payment arrangement. For this purpose, I hold the Bank free and harmless from any and all liabilities, claims, demands, and suits of whatever nature arising our or in connection with the availment of such service.

4.3. Remittance
This service will allow me to view inward and/or outward remittance/s online, subject to the following conditions:

I undertake to ensure and accepts full responsibility for providing the correct account number/s, amount/s and other pertinent details of inward and/or outward remittance/s.
In no case shall the Bank be liable for any inward and/or outward remittance transaction/s arising out of or relating to providing information through the Facility.
Actual credit of inward remittance to my account may vary depending on the network channel used by the Sender/Originator.

4.4 Fund Transfers
This service provides a facility to initiate fund transfer transaction/s. I understand that I can transfer funds from one of my CTBC Bank accounts to my other or other person’s CTBC Bank account, or from my CTBC Bank account to my account/s and/or other person’s account/s with any BancNet member Banks, subject to the following conditions:

I understand that I may choose to transfer funds real time or on a scheduled basis
The Bank may at any time impose without prior notice a limit on the frequency and amount of funds to be transferred through the use of this Facility.
I authorize the Bank to automatically debit from any of my registered account any and all fees from interBank Bank (transfer within BancNet member Banks) fund transfer transactions subject to relevant stipulations in this Argreement.
I understand that fund transfer/s beyond 10:00PM will be considered as next Banking day’s transaction.
I understand that I should ensure that my account is adequately funded before real time or scheduled fund transfer, otherwise, the system will reject the transaction. Only cleared and/or remaining balances on any of my registered/nominated account(s) shall be available for transfer.
When transferring money to fund an issued check within CTBC Bank, I understand the following fund transfer cut-off time:
- One (1) day before the indicated date on uncrossed checks and should not be later than 10:00PM
- 7:00PM of the date on crossed checks
Otherwise, the check is deemed unfunded and the Bank will be not be liable for charges incurred.

I agree that the Bank shall not, in anyway be liable for any rejected or bounced checks.

4.5 Investment Product Inquiry and Subscription
This service will allow me to register and/or subscribe to any investment product of the Bank, subject to the following conditions:

I understand that I can request Account Opening for Unit Investment Trust Funds (UITF) Subscription only.
Likewise, I understand that I can only do Account Inquiry on my outstanding investments subscriptions.

4.6 Stop Payment Order
I understand that this service will allow me to request for stop payment on a check/s I issued, subject to the following limitations:

I understand that Stop Payment Order request will require approval of the Bank. Hence, there is no guarantee that such request will be automatically approved when filed via the Facility.
Should my application for Stop Payment Order be approved, I authorize the Bank to immediately debit from any of my registered account(s) any and all fees arising from such request.
I understand check/s already presented for clearing may no longer be pulled out and cannot be subjected to a Stop Payment Order.

4.7 Checkbook Re-order
This service will allow me to request for checkbook/s, subject to the following terms and conditions:

I agree that I can only request a maximum of four (4) checkbooks within a month
I agree that the checkbook/s I ordered shall be picked up at my Business Center of account upon receipt of an advice.
I authorize the Bank to automatically debit any of my registered account/s the cost of the ordered checkbook/s.
I agree that a letter of authorization with government-issued ID of the account holder and of the authorized representative is required if the ordered checkbook/s will be picked up by my representative.

4.8 Electronic Mail
I acknowledge and agree that the Bank may send me various email notifications for instances not limited to the following:

Registration Notification
Activation Notification
Login Fail Notification
Account Lock Notification
Password Reset Notification
Service Requests Confirmation

I hereby agree and authorize the Bank to send me new and/or existing products and/or services notifications, promotional offers, advertisements, surveys or such other similar programs of the Bank via electronic direct mail (eDM) or short messaging service (SMS) which the Bank, as its option considers appropriate and effective, or through the Bank’s other applicable communication channels including posting these notifications, offers, advertisements, survey, etc. in the NetBanking website.
I hereby warrant that the email address I specified in my registration form is/are valid and operative. I understand that the Bank is not responsible for any bounced or delayed emails sent to me due to, but not limited to the following reasons: invalid email address, mailbox full or quote exceeded, blacklist filters and content filters.

4.9 Cash Card Fund Transfer
I understand and agree that this service will allow me to perform fund transfers subject to the following terms and conditions:

I understand that I cannot transfer funds to the following cash card account types:
- Personal Loans Cards
- SSS Cash Cards
I understand that I may choose to transfer funds via real time or on a scheduled basis
The Bank may any time impose without prior notice a limit on the frequency and amount of funds to be transferred through the use of this Facility.
I authorize the Bank to automatically debit in any of my registered account fees and charges arising from this online loading and/or transfer transaction.
I understand that such transfer beyond 10:00PM will be considered as next Banking day’s transaction.
I understand that I should ensure that my account is adequately funded before real time or scheduled transfer; otherwise, the system will reject the transaction. Only cleared and/or available balances of my registered/nominated account(s) shall be available for transfer.

4.10 Other Services
I understand that I can make service requests and inquiries through the Facility such as, but not limited to, Debit Card and Cash Card Account Opening, Loan Services and Inquiries, Bank Certificate Request, Request Appointment.

I also understand that these special services will be received by the Bank electronically and as such, are subject to processing time and Bank approval.

5. FEES AND CHARGES
By accepting these Terms and Conditions, I agree to pay the applicable fees and charges that the Bank may impose for the use of NetBanking Facility and I authorize the Bank to automatically debit any of my registered account(s) upon availing of any of the sevices.

6. CUSTOMER SERVICE
I understand that any concern, request and/or complaints arising from the use of the Facility shall be coursed through:

a. CTBC Bank 24/7 Customer Care
840 1234 (Metro Manila)
1 800 10 840 1234 (toll-free from other provinces through PLDT)
Email: [email protected]

Further, I agree to provide the Bank with necessary information and documentation to be used for the investigation and resolution of the complaint. I acknowledge that the Bank shall inform me of its processing time to resolve a complaint and, if necessary and practicable, provide updates on a regular basis.

7. ADDITIONAL TERMS FOR THE USE OF THE FACILITY
7.1 I understand that if any of my account/s is/are closed, dormant, garnished, or for whatever reason, I agree and authorize the Bank to automatically terminate my registration with the Facility without need of prior notice to me.
7.2 Use of Facility shall be governed and be subjected to the applicable provisions of RA 8792 (E-Commerce Act), the laws of the Philippines and all applicable rules, policies and regulations of the Bank, the Bangko Sentral ng Pilipinas (BSP) and the Bankers Association of the Philippines (BAP) and other regulatory bodies.
7.3 I agree to hold the Bank and its subsidiaries and affiliates, including any of their respective officers and representatives, free and harmless from, as well as indemnify them, from any and all liabilities, claims, damages, suits of whatever nature, arising out of or in connection with the availment of the services in the Facility, including any and all errors inadvertently committed, any computer-related errors resulting to the Bank’s failure to effect any transaction made via the Facility.
7.4 I understand and agree that all terms and conditions of my existing savings/current/loan and investments account agreement/s with the Bank, including application forms, Terms and Conditions for the use of Cash Card/ATM insofar as not inconsistent herewith shall remain in full force and effect.
7.5 I understood and agreed that all transactions made by any one of us via the Facility is/are deemed done with the consent of all the co-depositors for "AND/OR" joint accounts.
7.6 I acknowledge that I alone shall be responsible for maintaining the confidentiality of my chosen identification code or password and for ensuring the accuracy of any information or request lodged/used in the Facility.

8. DISCLAIMER OF WARRANTIES
I agree that the Bank shall in no way be responsible for any incorrect or inaccurate information or entry of information, whether caused by me or by any of the equipment or programming associated with or utilized in connection with Facility or the products or services provided in or through the site, or by any technical or human error which may occur in the processing of information received by the Bank resulting to damage or losses. I further understand that the Bank assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, information received or submitted, any problems, errors or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, or software, or any failure of email on account of technical problems or traffic congestion on the Internet, including injury or damage to participants or to any other person’s computer related to or resulting from use of the Facility or its contents.

9. LIMIT ON LIABILITY
I agree that the Bank shall not be liable to me for any special consequential, indirect, incidental or punitive damages (or any loss of actual or anticipated revenue or profits) arising out of or in connection with the use and/or availment of any of the Services through the use of the Facility, irrespective of whether I have advised the Bank of the possibility of any such loss or damage.

I further agree and acknowledge that the Bank shall not be liable to me, and I shall save the Bank free and harmless from any third party claims for any loss or damage that I and/or any third party may suffer as a result of computer bugs/viruses that may have existed in my computer system or devise prior to availing, using and accessing the Facility, but which manifested after the use of the Facility.

10. FORCE MAJEURE, COMPUTER BREAKDOWN, DISRUPTION OF THE FACILITY
The Bank shall not be liable for failure to perform, disruption, delay in the processing of any of the services herein provided, performance of its obligations, for causes beyond its control, including but not limited to force majeure, riots, strikes, war, civil disturbance, computer breakdown, disruption of communications or electrical facilities, equipment shutdown for repair and maintenance, and the occurrence of offline conditions for any reason.

11. CONFIDENTIALITY OF INFORMATION AND DATA PRIVACY
I understand that the Bank is committed to continuously improve its products and services, and pursue its business plans. To achieve these, and to be able to perform its contractual obligations and comply with applicable law/s and/or regulatory issuance/s, the Bank shall have to disclose and to make available to its affiliates, counterparties, service providers, and relevant third parties wherever situated, on a confidential basis any information pertaining to my Banking relationship with them such as but not limited to deposit/s, loan/s, service/s and product/s including information that I had provided and may hereafter provide in connection with the above-mentioned Banking relationship, and other information relating to me and other persons, whose Personal Data were provided by me, such as but not limited to my relative(s), partner(s) and beneficiaries (singly or collectively, “Contacts”) and such information which Bank may have directly or indirectly gathered and may hereafter gather through its own verification and validation, through the public domain, and/or through other legally permissible methods and means. I hereby agree, consent, and authorize CTBC Bank Philippines Corp. ("BANK") or any of its agents to collect, use, disclose, transfer, store, obtain, record, share, update, modify, monitor, and/or process (collectively, “Process/Processing”) my confidential information, personal information, and sensitive personal information, as defined under RA 10173 and its implementing rules and regulations and any of its amendments, as well as other laws relevant to the confidentiality of Bank deposits and investments, and data privacy and protection (collectively, “Information”), whether manually or in electronic or digital form, in relation to any and all information I provided in the Bank’s forms and/or documents such as application forms, account opening forms, loan documents, written or electronic communications, and/or otherwise possessed, or collected or gathered by the BANK through its own verification and validation, through the public domain, and/or through other legally permissible methods and means, for one or more of the purposes, which in summary includes but are not limited to the following:

a) processing of application for various services and products of the BANK as well as services and products of its business partners ("third parties");
b) administering and/or managing relationship and/or account(s) with the BANK; and
c) providing marketing, advertising, and promotional information of various products/services that the BANK, its business partners, and related companies may offer (“Marketing purpose”) through short messages, voice/telephone or mobile calls, email messages, fax messages, and /or postal mail;
d) such agreement, consent, and authority to disclose and provide such Information shall include the following Recipients and Purposes:
- (i) the Bank’s accredited service providers, the Bank’s affiliates, including its Parent Bank, counterparties, and other third parties whether situated within or outside the Philippines for purposes of servicing the needs of I, and/or to enable the Bank to perform its contractual obligations.
- (ii) regulatory authorities situated within or outside the Philippines which disclosure may be necessary or incidental to the conduct of business by the Bank, its Parent Bank, Bank’s affiliates, and/or service providers, and/or counterparties;
- (iii) such other Recipients now existing and may hereafter exist, for the purpose of servicing my requirements and/or to enable the Bank and/or its Parent Bank, its affiliates, counterparties, and/or service providers, whether these recipients are located within or outside the Philippines, to conduct their businesses, perform their contractual obligations, and/or comply with regulatory requirements (collectively the “Purposes”, and the “Recipients”).

Accordingly, I hereby give my consent and authority to disclose to the Recipients and for the Purposes, any and all Information pertaining to my existing and future deposits, investments, and transactions with the Bank, which Information may be referred to as confidential and/or disclosures of which are generally prohibited under the relevant secrecy laws, including but not limited to RA 1405 or “An Act Prohibiting Disclosure of or Inquiry into, Deposits With Any Banking Institution and Providing Penalty Therefore”, RA 6426 or “An Act Instituting a Foreign Currency Deposit System in the Philippines, and for Other Purposes”, the General Banking Law of 2000, RA 7653 or “The New Central Bank Act”, and RA 9510 or “Credit Information System Act”, RA 10173 “The Data Privacy Act of 2012” and such amendatory laws, and under other relevant laws, rules, and regulations. I also acknowledge that I am aware that my Contacts are entitled to certain rights in relation to the Personal Data that may be collected from me (and by me from my Contacts), including the right to access, correction, and to object to the processing, as well as the right to lodge a complaint before the National Privacy Commission in case of violation of his/her/their rights and my Contacts’ rights as data subject. I warrant that I have obtained the Consent of my Contacts for the Processing of their Information for the above Purposes and disclosure to the Recipients. Furthermore, if I have any feedback or inquiries relating to my Information, I may send an email to [email protected].
I undertake to immediately inform the BANK should I have any updates or changes on my Information through the Business Center of account or call the Bank’s 24/7 Customer Care Hotline at 840 1234 (Metro Manila); 1 800 10 840 1234 (toll-free from other provinces through PLDT); or send an email at [email protected]. The consent and authority herein given shall apply to such updates and/or changes in the Information. I understand that if I do not promptly provide Information which the BANK reasonably requested, or withdraw any consent to Information which the BANK is required to process, store, update, disclose, or transfer for the above purposes and recipients, the BANK has the option and hereby reserves the right not to pursue its relationship with me without any liability to me nor to any third party. I hereby agree and acknowledge that the above consent shall remain valid, and that the Information will be retained in the Company’s records upon opening of the Account and until ten (10) years after closing of the Account or last transaction involving the Account, or termination of my relationship with the Bank in whatever manner, unless such consent is otherwise revoked in writing, whichever comes earlier. However, if the Account becomes subject of investigation or litigation in court, or administrative body or regulatory agency, the ten (10) year period shall be reckoned from the date of finality of judgment of the court or of the administrative or regulatory agency. I agree that the Information will be deleted/destroyed by the Bank after this period in accordance with applicable laws and regulations. I agree that the BANK shall not be liable to me, and that I shall save the BANK free and harmless from, and indemnify and reimburse the Bank and its Directors, Officers, Shareholders, Employees, and Representatives for any and liabilities, claims, assessment penalties, costs, and expenses of any kind whatsoever, that may be imposed and/or incurred by me relative to, or in connection with the consent and authority to Process, and/or to the disclosure of such Information including those of the my Contacts, documents, and/or records for the Purposes and to the Recipients and such other persons and entities in connection with the Deposit account, and in connection with any discontinuance of the relationship between me and the Bank regardless of which party initiated such discontinuance.
12. LOCK OUT MECHANISM
I understand that to prevent unauthorized access to the Facility and maintain the integrity of the Facility, the Bank may utilize physical and technical procedures to safeguard the Facility as it may deem appropriate.
I am fully aware that the Bank uses a “3 strikes and you’re out” mechanism to deter users from repeated wrongful login attempts. I understand and agree that after three unsuccessful attempts, the system will automatically lock me from further login. Thereafter, I am aware that I can only try to login again either by lapse of the wait period or a phone call to the Bank’s Customer Care Department.
For added protection, I agree not to reveal my password/PIN and/or Login ID to anyone. If for any reason I feel that my password/PIN and/or Login ID have been compromised, I strongly agree to change it immediately.

13. DECLARATION
By pressing the "I Agree" button and/or by signing on the portion provided below in the Offline Registration Form (Annex A), I acknowledge that I have read and understood the NetBanking Service Agreement, and I agree unconditionally to be bound by the terms and conditions of the NetBanking Facility Service Agreement and all amendments, revisions and additions, and the Bank’s relevant policies and procedures, including the rules and regulations issued by the Bangko Sentral Ng Pilipinas, which the Bank may at its absolute discretion and without prior notice to me, effect from time to time.

14. GOVERNING LAW AND VENUE
Availment of the Bank’s products and services under the Facility and this NetBanking Service Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the proper courts of Taguig City, Philippines, to the exclusion of all other venues.